Privacy policy


Last Updated: 2/11/2025

Encore DT ("we," "us," or "our") operates https://encoredt.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase, or otherwise interact with us.

By accessing or using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Site or Services.

1. Information We Collect

We collect different types of personal information to provide and improve our services.

1.1 Information You Provide Directly

When you interact with us, we may collect:

  • Personal details: name, email address, phone number, billing/shipping address.
  • Payment details: processed securely through Shopify and payment processors (we do not store credit card details).
  • Account information: username, password, and security preferences.
  • Order details: purchase history, returns, refunds.
  • Customer service communications: messages, emails, and feedback.

1.2 Information We Automatically Collect

When you visit our Site, we may collect:

  • Device information: IP address, browser type, operating system.
  • Usage data: pages visited, time spent, interaction with content.
  • Cookies and tracking data (see Section 6 for details).

1.3 Information from Third Parties

We may receive information from:

  • Shopify (our e-commerce platform).
  • Payment processors (e.g., PayPal, Shopify Payments).
  • Marketing and analytics providers (e.g., Google Analytics, Facebook Ads).
  • Shipping and delivery partners.

2. How We Use Your Information

We use the information we collect to:

  • Process orders: fulfillment, shipping, returns.
  • Provide customer support: assist with inquiries and issues.
  • Improve our website and services.
  • Send transactional communications: order confirmations, updates.
  • Personalize content and marketing: ads, promotions, newsletters.
  • Ensure security and prevent fraud.

You may opt out of promotional emails at any time by clicking "unsubscribe" in our emails.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Shopify & Payment Processors: to process transactions.
  • Shipping Providers: to deliver orders.
  • Marketing Platforms: Google, Facebook, email services.
  • Legal Authorities: if required by law.

These third parties process your data according to their own privacy policies.

4. Your Privacy Rights

4.1 GDPR (For EU Customers)

  • Access & Portability: Request a copy of your data.
  • Correction & Deletion: Update or remove your data.
  • Restriction & Objection: Limit data processing or opt out of marketing.
  • Withdraw Consent: Stop marketing emails at any time.

To exercise these rights, email us at encoredtco@gmail.com.

4.2 CCPA (For California Residents)

  • Know & Access: Request what data we collect and share.
  • Delete: Ask us to delete your personal information.
  • Opt-out: Prevent data sharing for targeted advertising.

To submit a request, email us at encoredtco@gmail.com. We do not discriminate against users who exercise their privacy rights.

5. How We Protect Your Data

We take security seriously and implement:

  • Encrypted payment processing (handled by Shopify & payment providers).
  • Secure account authentication (strong passwords, limited access).
  • Data minimization (we only keep necessary information).

Despite these measures, no system is 100% secure. If you suspect a security breach, contact us immediately.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience.

6.1 Types of Cookies We Use

  • Essential Cookies: Enable site functionality (checkout, login).
  • Analytics Cookies: Track site usage to improve performance.
  • Marketing Cookies: Show personalized ads on Google, Facebook, etc.

6.2 Managing Cookie Preferences

You can control cookies through your browser settings or opt out via:

6.3 Do Not Track (DNT) Signals

Our Site does not currently respond to DNT signals due to the lack of industry standards.

For Shopify’s cookie details, visit Shopify Cookie Policy.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or security practices. Please review their terms before providing any information.

8. Children's Data

We do not knowingly collect data from individuals under 16. If you believe a child has provided personal information, contact us to request deletion.

9. Data Retention

We retain personal information only as long as necessary for:

  • Providing our services.
  • Legal compliance (tax, accounting).
  • Resolving disputes.

We may delete or anonymize data that is no longer needed.

10. International Users

If you access our Site from outside the U.S., your data may be transferred internationally. We comply with recognized transfer mechanisms such as EU Standard Contractual Clauses (SCCs) for secure data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The Last Updated date at the top reflects changes. Continued use of our Site means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

📧 Email: encoredtco@gmail.com
📞 Phone: 516-362-6733