EASY 30-Day Returns
At ENCORE DT, we want you to shop with confidence. If you're not completely satisfied with your purchase, you have 30 days to return it. Follow these simple steps for a smooth return process:
How to Return an Item
1. Request a Return Authorization – Contact us for an RMA number and return shipping instructions.
2. Pack Your Item Securely – Use the original packaging and include your invoice with the RMA number inside the box.
3. Insure Your Shipment – Insure the package for the full value of your purchase to protect against loss or damage.
4. Label & Ship – Clearly mark your RMA number on the exterior of the package and use the recommended shipping method.
✔ Once received, we’ll inspect and process your return within 7 business days.
Best Shipping Methods for Returns
- Orders under $500 – Use any reliable carrier with insurance and request a return receipt.
- Orders between $500–$25,000 – Ship via USPS Registered Mail with full insurance coverage.
- Orders over $25,000 – Contact us to arrange secure shipping.
Tip: We recommend insuring your return for the full purchase amount, as ENCORE DT is not responsible for lost or damaged packages.
What Can’t Be Returned?
Custom & Engraved Jewelry – Includes personalized rings, custom engravings, and modified designs.
Damaged or Altered Items – Jewelry that has been resized or modified by a third party.
Items Without Full Packaging – Missing diamond certificates may result in a $250 replacement fee.
Uninsured or Underinsured Returns – These may be refused for security reasons.
Have questions? Contact us—we're happy to help!